Product return

In accordance with the Consumer Protection Act, in the case of distance shopping, you are authorized, without giving reasons, to unilaterally terminate the contract within 14 days from the date of delivery of the product, or delivery of the last product from the order.

The right to unilateral termination of the contract is exercised only by products that are in their original closed packaging, with declaration and labels, undamaged and completely clean.

IMPORTANT: According to the law, there is no right to unilateral termination of the contract for horse feed, horse nutritional supplements and horse care products and leather products!

In order to exercise your right to unilaterally terminate this Agreement, you must inform us of your decision to unilaterally terminate the Agreement before the expiry of the deadline by an unambiguous statement sent by post or email, stating your name and surname, address, telephone number and email address, and you may also use the attached example of the form for unilateral termination of the Agreement.

Download the STANDARD INFORMATION FORM FOR SIMPLE TERMINATION OF THE CONTRACT at the link: unilateral termination of the contract

With unilateral termination of the contract, you are obliged to return the purchased products, which entails sending the products to our warehouse address Remetinečka cesta 7, 10 000 Zagreb, Croatia at your own expense and inspecting the products by the staff of MBE Adriatic doo.

If upon inspection of the product it is determined that there is a right to a justified return of goods, we will contact you by email and you will be refunded the funds paid within 14 days of receiving the returned goods. Also, if there is a possibility of exchanging the product for a new product, we will inform you about this.

BUYER'S RESPONSIBILITY FOR DAMAGE TO THE VALUE OF THE PRODUCT

You are responsible for any reduction in the value of the goods resulting from the handling of the goods, except that which was necessary to determine the nature, characteristics and functionality of the goods.

Pursuant to Article 75, paragraph 3, in conjunction with Article 77, paragraph 5 of the Consumer Protection Act, the decrease in the value of goods caused by handling, use, assembly/disassembly, reshaping and other use affects the right to unilateral termination of the contract. Exercising the right to unilaterally terminate the contract implies the return of undamaged and clean goods, in the original packaging with declaration and labels.

RETURN OF PRODUCTS FROM PERSONALIZED SPECIAL ORDERS

For personalized special orders directly from the supplier, product returns are possible in accordance with the applicable product return conditions and with a refund of a maximum of 50% of the price of the ordered product from the personalized special order.

LOST PACKAGES WITH RETURNED PRODUCTS

If the package containing the product for exchange or return is lost while being sent back to the Ridery Store, you will only receive a replacement product and a refund upon presentation of the tracking number.